Monthly Archives: June 2019

First the back story My mother in law flew from Kochi to Phoenix last week . Her original route was COK-AUH-LAX on Etihad and then LAX-PHX in American . It’s her favorite routing since the airports are familiar to her, and she can finish customs and immigration in AUH and her bags will hence comeContinue reading “Voice channel and humans still trump the digital channel in airline customer service !”

I woke up at 4AM PST today to watch the first innings of Eng vs Pak in the cricket World cup. And at 5AM , I saw an email pop up from someone I mentor – who wanted some help in thinking through whether he should stay in his current job, or move to aContinue reading “Some thoughts on evaluating job opportunities”