Book Review : Tim Cook, The Genius Who Took Apple to the Next Level


I bought this book on Amazon Prime to read on a plane ride last week to Austin, and the round trip was all the time I needed to finish it, that too at a leisurely pace. I loved Walter Isaacson’s take on Steve Jobs when it came out and expected a similar in-depth treatment onContinue reading “Book Review : Tim Cook, The Genius Who Took Apple to the Next Level”

Scaled Agile does not cure the lack of engineering maturity


Scaled Agile has the status of a religion in many tech shops I know. Like with religions – its followers express unquestioned faith, intolerance for other ideas (Waterfall is the devil, EVERYONE should be trained in SAFe), and its praises will drown its criticisms (its not a problem of the framework –  you are justContinue reading “Scaled Agile does not cure the lack of engineering maturity”

Salesforce buying Tableau – Quick thoughts


I am on vacation and woke up late and the first thing I saw on my phone is this news that Salesforce is buying Tableau . I – and many others – have predicted for a long time that Tableau would get acquired but several years passed by without that happening . And now thatContinue reading “Salesforce buying Tableau – Quick thoughts”

Voice channel and humans still trump the digital channel in airline customer service !


First the back story My mother in law flew from Kochi to Phoenix last week . Her original route was COK-AUH-LAX on Etihad and then LAX-PHX in American . It’s her favorite routing since the airports are familiar to her, and she can finish customs and immigration in AUH and her bags will hence comeContinue reading “Voice channel and humans still trump the digital channel in airline customer service !”