Author Archives: Vijay Vijayasankar

A call center manager pulls up the dashboard the way she does most mornings, coffee still too hot to drink. Automation rate: up. Cost per contact: down. Service level: the best it’s been all quarter. Every number on the screen is green, and every number on the screen is telling her the year is goingContinue reading “The Average Is Lying to You”

Every team lead has lived some version of this. People are working long hours. Calendars are wall-to-wall meetings. Everyone seems busy. Yet deadlines keep slipping, leadership is unhappy with the output, managers insist they don’t have enough talent, and the people doing the work are quietly burning out. The instinctive response is predictable: hire moreContinue reading “Why Everyone Is Busy and Everything Is Late”

The prevailing narrative in tech assumes AI is making software engineers dramatically more productive. That may hold true if you only measure code generation, but it falls apart when you look at software delivery. We are confusing the speed of typing code with actual system velocity. For commodity, CRUD-heavy work where “good enough” truly suffices,Continue reading “The Verification Era: What Happens When Code Becomes Abundant”