A junior claims adjuster spends her first year handling fairly ordinary claims. Some of that probably teaches her something. Some of it probably doesn’t. She sees recurring patterns, gets decisions corrected, watches unusual cases get escalated and gradually takes on harder work. She may become excellent. She may plateau. She may leave before anyone findsContinue reading “The Work Was Doing Two Jobs”
Author Archives: Vijay Vijayasankar
The Dollar Threshold Is Static. Risk Isn’t.
Most companies have a number at which they stop trusting you. You might be able to approve a $5,000 expense but not a $50,000 one, offer a customer a small credit but not a large one, or approve an ordinary claim but send an unusual one upstairs. We call these approval limits, and there isContinue reading “The Dollar Threshold Is Static. Risk Isn’t.”
The Side Door Is the Whole Building Now
A claims manager has a stack of cases on her second monitor that she’s been putting off since lunch, and she already knows why. None of them are simple. One photo doesn’t quite match the damage description. One claim has two pieces of documentation that don’t agree with each other, and neither is obviously wrong.Continue reading “The Side Door Is the Whole Building Now”
And Vijay Says... 