Author Archives: Vijay Vijayasankar

First the back story My mother in law flew from Kochi to Phoenix last week . Her original route was COK-AUH-LAX on Etihad and then LAX-PHX in American . It’s her favorite routing since the airports are familiar to her, and she can finish customs and immigration in AUH and her bags will hence comeContinue reading “Voice channel and humans still trump the digital channel in airline customer service !”

I woke up at 4AM PST today to watch the first innings of Eng vs Pak in the cricket World cup. And at 5AM , I saw an email pop up from someone I mentor – who wanted some help in thinking through whether he should stay in his current job, or move to aContinue reading “Some thoughts on evaluating job opportunities”

I am an eternal optimist. I published my wish list for the first Modi government when they took office 5 years ago . As you can see for yourself, none of those things happened in any significant manner. And yet, here I am with a new list – and I will append the original wishContinue reading “My wish list for the Modi Government in India….again”