Salesforce buying Tableau – Quick thoughts


I am on vacation and woke up late and the first thing I saw on my phone is this news that Salesforce is buying Tableau . I – and many others – have predicted for a long time that Tableau would get acquired but several years passed by without that happening . And now thatContinue reading “Salesforce buying Tableau – Quick thoughts”

Voice channel and humans still trump the digital channel in airline customer service !


First the back story My mother in law flew from Kochi to Phoenix last week . Her original route was COK-AUH-LAX on Etihad and then LAX-PHX in American . It’s her favorite routing since the airports are familiar to her, and she can finish customs and immigration in AUH and her bags will hence comeContinue reading “Voice channel and humans still trump the digital channel in airline customer service !”