Let’s please NOT over communicate !


It’s been nearly a year and a half since I started working remotely . If there is one lesson I can take away from this time – it s this . It’s a myth that over communication is a good thing !

People are stressed as is – you , me and everyone else around us . I don’t know anyone who has started working less hours since remote work started , compared to before the pandemic . Why do we work longer and feel drained ? I think the number one culprit is the bucket of activities I will call “Over communication”.

Initially the wisdom was that we need to checkin frequently with everyone in the team . After the first couple of times – it became a pain for all parties involved . When you live in a small apartment with your family and pets – and have to context switch frequently from helping your kid with homework , feeding your cat , filling the time sheet and taking back to back calls on video – there isn’t a lot of brainpower to spare . It’s physically exhausting too !

Corporations love meetings . We generally think more meetings lead to better outcomes . This has been the case for ever – it’s not an outcome because of the pandemic . What did change was that the corporations went into an over drive of communications – more all hands meetings , more sales reviews , more performance inspections , more emails , more slack messages , more zoom calls … more of everything . Net result – more exhaustion !

It’s high time we stop this madness . We need to right size communication instead of switching to over communication . I have a friend who is having a bit of a hard time in his business . He holds lengthy meetings with his team frequently to see what all can be done to improve it . When I heard about it – I suggested a couple of great books and two videos for him to checkout . Unfortunately his (very genuine) response was “if only I could find time”. When I insisted that he at least check out the videos while he was on the treadmill , it turned out that he couldn’t focus for more than 5 mins and switched to email . This is just one example of what an over dose of emails does to even high caliber leaders !

For the last few years, I have had a simple rule that I will only have one recurring meeting that I host . In my current role that is a one hour call with my team every other Friday morning . My boss has a weekly team call that I participate in as well . Other than that – I only attend meetings where I have something to add to the discussion. I am happy to live with offline updates on everything else if I can use that time to do something else that is of more value .

Every other communication is ad-hoc and works on a pull basis . If my team needs me – they can get a hold of me at any point in day or night . We don’t need a scheduled meeting unless it needs multiple people whose synchronous input is needed to solve a problem . We just hold each other accountable – and we leave time and resource management to individuals . We respect boundaries each of us set for our personal times and violate it only in extreme emergencies . When I assign work, I assign the authority to get it done too – and a promise to remove roadblocks . Similarly when I sign up for a goal – I check to make sure I am truly empowered to make it happen . If that’s not clear, I am secure enough to push back and get a mutually agreeable solution .

Mistakes happen – but over communication only works as a solution in a handful of cases . One area where I have seen it work well is security and compliance . A good example is awareness about phishing . Complacently often creeps is unless you get a periodic reminder .

In other cases , it is better to spend some time to incorporate the specific feedback on the root cause of mistakes into your standard processes instead of resorting to more emails, videos and blogs .

Parting thought – if you spend quality time recruiting and developing your team , you can save time and trouble “managing” them with long emails and multiple meetings .

Thanks for letting me vent !

Published by Vijay Vijayasankar

Son/Husband/Dad/Dog Lover/Engineer. Follow me on twitter @vijayasankarv. These blogs are all my personal views - and not in way related to my employer or past employers

2 thoughts on “Let’s please NOT over communicate !

  1. Couldn’t agree more — and the root of it all is fear based thinking and fear based management which only aggravates the situation. You can’t have a growth mindset, peace to think and innovate and grow whilst being managed by fear. Over communication is only needed if you are not engaged with your teams and management , because if you were , you wouldn’t need to do it. Communication and engagement is necessary, however “over communication” doesn’t accomplish engagement, and only gives solace to the leader who checks off the box that they checked in with the team. And in the end, there is typically no engagement and sometimes incites the opposite – disengagement due to feeling disrespected.

    Like

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